Examples of previous work undertaken:
Portfolio Management:
With proven capability to lead & co-ordinate multiple initiatives & teams (including matrix), having managed multi-million pound portfolios, headed up project delivery functions & led change management activities for a £100m cross-functional business transformation portfolio.
| Capita | |
| Interim IT Portfolio Management provided for Capita, at local government and healthcare accounts whose performance were not meeting client expectations: | |
| Remedial action taken to bring projects and teams back on track e.g. a major mobilisation programme for a new contract, providing network connectivity and IT kit to 700 staff over 15 sites, which was turned around in 6 weeks, to hit the go-live date. | |
| Implemented best practice project management & governance processes, improving performance & customer confidence. | |
| Carried out portfolio heathchecks and team capability reviews to produce improvement plans for the functions. | |
| Introduced new, senior-level governance bodies, and set up appropriate reporting. | |
| Elexon | |
| Headed the project delivery function for Elexon, a business sitting at the hub of the electricity industry: | |
| Managed a portfolio of projects and budget >£15m, including: new contract awards; service transition between IT service providers, and regular system and documentation change releases. | |
| Led a team of Project Managers, Business Analysts and a PMO. | |
| Improved project delivery performance by: – Reviewing and adapting the team’s operating model – Assessing and developing team capabilities. – Developing and implementing a suite of project and portfolio governance processes, tools and templates. |
Project/ Programme Management:
| EDF Energy | |
| Led a programme to develop and roll out GDPR data protection policies, processes and system changes UK-wide for one of the Big Six energy company’s Customers business. | |
| Worked closely with director level stakeholders to ensure the approach taken aligned with the business’s strategic direction and risk appetite, whilst delivering required outcomes. | |
| Managed 7 workstreams over 6 locations, collaborating with senior managers across the business. | |
| Delivered the project’s objectives on time and under budget, managing the whole programme from start to finish. | |
| Rolled out digital training to the 5000 employees, ensuring a GDPR compliant position was achieved for the business and its 6 million customers. | |
| Elexon | |
| Led a cross-functional change programme at Elexon, to improve the critical business processes that were fundamental to the organisation’s performance and demonstrated efficient and effective management and control to the regulator (Ofgem). | |
| Southern Water | |
| Worked as part of the Corporate PMO to govern, assure, support and facilitate delivery of the programmes and projects that made up the portfolio. Provided reporting to executive Steering Group. |
Business Change Management:
| Southern Water | |
| Took the lead Business Change Manager role for a Business Transformation Portfolio with a budget of c. £100m (Opex & Capex), for one of the key water and wastewater (WaSCs) companies in the South East. | |
| Ensured all elements of change and business readiness required to successfully deliver the portfolio outcomes and benefits were identified, communicated and integrated into project and programme plans. | |
| Collaborated with Programme and Change Managers across 18 Change Programmes to co-ordinate business change activity enterprise-wide. | |
| Developed change programme governance processes and toolkits, and rolled out to all programme teams, to ensure consistency. | |
| Created and chaired cross-business Change Management Forum as a Community of Practice to share best practice and key updates. | |
| Provided change management planning and activities for a programme introducing a key cultural change (new flexible working environment), that turned around stakeholder engagement. |
Outsourcing and Supplier/Contract Management:
Comprehensive experience in: Business Process Outsourcing; the end to end procurement process and supplier & contract management:
| Southern Water | |
| Project managed offshoring the non-voice customer contacts and IVRs for the Customer Services function at one of the key water and wastewater companies in the South East. This involved outsourcing 50,000 items to be processed per month. | |
| Subsequently took on the Supplier Manager role for Customer Services, undertaking the following: – Managed outsourced services – team of 150 agents in India, plus an onshore post/cheque scanning & processing service. – Established an excellent working relationship with the Service Provider that created a stable, robust service and allowed the business to leverage the commercial relationship with them. – Created a scorecard and ran monthly operational review board meetings with the supplier. – Monitored performance and reporting to ensure service credits correctly applied. | |
| Achieved cost savings of 30% for new contract by moving from time and materials to unit rates. | |
| Outperformed the regulator (Ofwat’s) “good performance” KPI (for DG6 billing contacts) – 100% of contacts responded to within 10-day target, 99.9% in 5 days and 95% in 2 days (not previously measured). | |
| Worked closely with the Procurement team to tender, evaluate, award and subsequently manage contracts for: – Surveying services to support the in-house Property Services function. – A Strategic Accommodation Review change programme, to produce the future strategy for the company’s key office sites (which I also programme managed). – Legal Services to provide additional support for land and property related legal agreements, sales and purchases. |